All you can eat data but saying I've used all my data

[NoraJ7222]

Hi. My 48 phone isn't working,it's saying my data is used up but I have unlimited data. The €12.99 was taken from my account yesterday can you please help?

[dalyer]

There's a fair usage policy limit of 200GB.

• https://48.ie/legal/price-plan-details

All Data* plan is subject to a 200GB *Fair Usage.

All mobile providers that offer "unlimited" services impose some fair usage policy limits.

If you've used up the 200GB then you'll need to buy a data add-on or use Flexi Data to get more data in order to continue using mobile data for the rest of the membership plan month.

• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268
• https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114

What does your My48 account Dashboard say about your current membership plan status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about recent payments?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming memberships?

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com