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Abroad

eiliskav
Newcomer

‎16-06-2017 12:35 AM

Hi, I'm just arrived in Croatia and it's says I have no service, while I was told I would have data and calls and texts available to me? Is this just a reception issue or is there something wrong with connecting to the network?
Thanks
6 people had this problem.
1 Like
11 REPLIES 11

dalyer
The Legend
The Legend

‎16-06-2017 12:41 AM

Do you have a Guido membership that started on/after 13th June?

If not then EU roaming will not work for you.

See here:

 

https://community.48months.ie/t5/Most-Popular-Questions/Going-away-Using-48-when-roaming/m-p/44774#M...

 

If you do then since you seem to have an iPhone you need to look at this:

 

http://community.48months.ie/t5/Internet/EU-roaming-data-not-working-on-Guido/m-p/45400#M2433

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

dalyer
The Legend
The Legend
In response to dalyer

‎16-06-2017 08:09 AM

Did that help at all @eiliskav?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

megan_rowe
Visitor
In response to dalyer

‎21-08-2017 06:57 PM

I am also in Croatia with no service! I have tried this but as I don't have iOS 8 it didn't work, I have version 10.2.1, is there anything I can do? Really need my phone!!

0 Likes

dalyer
The Legend
The Legend
In response to megan_rowe

‎21-08-2017 07:07 PM

You tried what exactly?

You mean this?

 

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862/jump-to/first-...

 

That's not iOS 8 specific and you need to be persistent to get it to work.

Blame Apple for the stupid way that they do things.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

megan_rowe
Visitor
In response to dalyer

‎21-08-2017 07:16 PM

I get as far as SIM applications, click 'when abroad' and nothing happens, I've tried clicking everything else in that menu and nothing happens! Maybe it's my phone?

0 Likes

dalyer
The Legend
The Legend
In response to megan_rowe

‎21-08-2017 07:23 PM

Did you try switching airplane mode on and then off and then trying the reconfiguration tip quickly so that it catches a local network just long enough to allow the setting to be changed?

You may have to try this many times before it works.

As I say it's due to the stupid way that Apple do things unfortunately.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

megan_rowe
Visitor
In response to dalyer

‎22-08-2017 06:46 AM

Managed to get signal. In the end I just turned my phone on and off because I could never get past the 'when abroad'. I must have done it about 15 times and one time it just connected straight away so I'll leave it now! Sorted, thank you for your help!

0 Likes

dalyer
The Legend
The Legend

‎22-08-2017 08:53 AM

Glad you got it working.
Were the able to make that configuration change once you got a signal?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

megan_rowe
Visitor
In response to dalyer

‎22-08-2017 05:51 PM

yea, now I have signal I can make the change, not that I need to now. But thanks for your help!

0 Likes