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80GB membershipal and no data working

maryk899
Newcomer

‎21-09-2020 05:51 PM

Hi, I bought the 80GB membership but i have no data all day today, what can I do?
5 people had this problem.
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5 REPLIES 5

caoimhejoe
Visitor

‎21-09-2020 06:01 PM

Having the same problem with my membership.
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dalyer
The Legend
The Legend

‎21-09-2020 06:09 PM

Did data work on on a previous membership?
Are your internet APN settings configured correctly?
Are you sure that the new membership started today?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎25-09-2020 08:23 AM

Any update @maryk899 or @caoimhejoe?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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maryk899
Newcomer

‎25-09-2020 09:03 AM

I chatted to three different people on the live chat on the 48 website. Eventually one of then said that the issue had been raised but will take 3days to be sorted on my account. Its working now but it was frustrating not having data for my work for 3 days. I suggest not changing membership to people but it can involve a lot of hassle!! 🙂
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dalyer
The Legend
The Legend
In response to maryk899

‎25-09-2020 12:47 PM

Are your internet/APN settings configured correctly?

 

https://community.48.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes