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wanted to keep old number but gave me new number

Anon
Not applicable

hi i just registered my sim to keep my old number and I have topped up the sim to realise i have a new number ?? what do i do??

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

You just need to port your number - see here:

 

How do I keep my old number?

 

Bear in mind that porting hours are as follows:

 

"Number transfer hours are 8am to 6pm Mon to Fri, 10am to 4pm Sat and Sun."

 

All going well you should only be offline briefly but to allow for the possibility of delay you should submit the porting request when you will not depend on the phone too much.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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2 REPLIES 2

dalyer
The Legend
The Legend

You just need to port your number - see here:

 

How do I keep my old number?

 

Bear in mind that porting hours are as follows:

 

"Number transfer hours are 8am to 6pm Mon to Fri, 10am to 4pm Sat and Sun."

 

All going well you should only be offline briefly but to allow for the possibility of delay you should submit the porting request when you will not depend on the phone too much.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
The above link should give you all the information you need, roseysue.