suspension

[dell69]

I was suspended on the 28th June from 48 for my first offense of fair usage which I still don't understand. And email 48 to reconnect as stated on emails on the 01july when topping up my membership...I'm still not connected and wondering how and why ..

[dalyer]

You need to contact 48 support and ask them to life the suspension.

http://www.48months.ie/help#ask-a-48-agent

Fair usage limits are explained here:

Fair Use Policy/ Acceptable Use Policy

If you approach a fair usage limit you should get a warning (by email, text and/or notification on your online account as far as I know).

If you then go on to breach the fair usage limit then you get barred for the remainder of your current membership month and cannot use any services - even if you buy another membership, add-ons, topup credit balance etc.

When the membership month is up you need to contact 48 support and get them to lift the ban. Obviously you will then need a new membership in order to use services.

http://www.48months.ie/help#ask-a-48-agent

If you breach the fair usage limits a second time and get barred again then it's for good.

Hope this helps.

[dalyer]

Did that help at all?