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Suspension due to data over use

ashrouine
Newcomer

‎17-09-2015 02:28 PM

I was being very careful not to go over my data limit as I it a "friendly warning". I was not keeping my 3G on all the time as I would of done with previous networks! I also downloaded the 48 app specifically to keep track of how much internet i was meant to have remaining and it says I have 6.20GB remaining? Why is it saying I have so much data left if I have now been suspended?
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2 REPLIES 2

dalyer
The Legend
The Legend

‎17-09-2015 06:17 PM

If you still have 6.2GB of data left but are suspended then I suspect that you breached the fair usage limite for calls or texts and not data?

Contact 48 support and ask them for clarification:

 

http://www.48months.ie/help#contact-us

 

If you are suspended then when your current membership expires you will need to contact 48 support again to get reinstated before buying a new membership to be able to use services again.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎18-09-2015 09:53 AM

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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