Solved: sim problems - 48 Community

my sister had lost my sim and i orders a replacement one after i ordered it it said that my account has been de-actiated. i went register my new sim and when i put in it said "Your account has been de-activated. Please register a new SIM if you wish to re-activate your account". and now it won't let me order anoothe replacement sim

1 ACCEPTED SOLUTION

Did you order a replacement SIM here:

http://48months.ie/help/losthandset

or a new SIM here:

http://48months.ie/free-sim

I suspect the first link since you say that your account was deactivated?

If you got a replacement rather than a new SIM then DON'T try to register it here:

http://48months.ie/register-sim

Instead log into your account and see what it says.

You may need to log a support query to get 48 to help you with this:

http://help.48months.ie/requests/new

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

3 REPLIES 3

Did you order a replacement SIM here:

http://48months.ie/help/losthandset

or a new SIM here:

http://48months.ie/free-sim

I suspect the first link since you say that your account was deactivated?

If you got a replacement rather than a new SIM then DON'T try to register it here:

http://48months.ie/register-sim

Instead log into your account and see what it says.

You may need to log a support query to get 48 to help you with this:

http://help.48months.ie/requests/new

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

I lost my sim and want to re order one,please

Go here and select Reorder SIM > SIM Lost or Stolen

https://48.ie/my48/settings

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.