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sim problems

Newcomer
Posts: 1
‎09-07-2013 02:55 PM

my sister had lost my sim and i orders a replacement one after i ordered it it said that my account has been de-actiated. i went register my new sim and when i put in it said "Your account has been de-activated. Please register a new SIM if you wish to re-activate your account". and now it won't let me order anoothe replacement sim

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Re: sim problems

The Legend
Posts: 16,488
‎09-07-2013 03:16 PM

Did you order a replacement SIM here:

 

http://48months.ie/help/losthandset

 

or a new SIM here:

 

http://48months.ie/free-sim

 

I suspect the first link since you say that your account was deactivated?

 

If you got a replacement rather than a new SIM then DON'T try to register it here:

 

http://48months.ie/register-sim

 

Instead log into your account and see what it says.

 

You may need to log a support query to get 48 to help you with this:

 

http://help.48months.ie/requests/new

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

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Re: sim problems

The Legend
Posts: 16,488
‎09-07-2013 03:16 PM

Did you order a replacement SIM here:

 

http://48months.ie/help/losthandset

 

or a new SIM here:

 

http://48months.ie/free-sim

 

I suspect the first link since you say that your account was deactivated?

 

If you got a replacement rather than a new SIM then DON'T try to register it here:

 

http://48months.ie/register-sim

 

Instead log into your account and see what it says.

 

You may need to log a support query to get 48 to help you with this:

 

http://help.48months.ie/requests/new

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: sim problems

Newcomer
Posts: 1
‎09-06-2021 03:59 PM
I lost my sim and want to re order one,please
Posted from Generic Android 2.0
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Re: sim problems

The Legend
Posts: 16,488
‎09-06-2021 06:21 PM

Go here and select Reorder SIM > SIM Lost or Stolen

 

https://48.ie/my48/settings

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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