service not active

[shah007]

   Hi Dear,

  i top up yesterday but my package is not active can you help me out with that.

  thanks

[Anon]

How much did you top up by and which membership did you choose?

[shah007]

  20 euro also my previous package is expiring on 15/05/13.is that because the package not finished ?

[Anon · Accepted solution]

This is probably the issue.

Raise a ticket at http://www.48months.ie/help/ask-agent for more help from a member of the tech staff.

[dalyer]

Just to clarify ... you have an existing membership active and it expires on 15th May then you bought another recently? If that's the case then your existing membership needs to run its course and the newly purchased on will only start on 15th/16th May. Buying a new membership does not prematurely terminate or supersede an existing memberhip. If you have used up your calls/texts/internet on your current membership then you might need to buy add-ons to provide these until the 15th. 

Does that make sense? If not then please clarify what your online account says about your membership status, expiry date and calls/texts/internet balances.

Hope this helps.