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security limitations

baps
Newcomer
it wont let me top up my internet. And I need my internet. When will this be fixed?? It keeps saying security limitations.
1 REPLY 1

dalyer
The Legend
The Legend
Did your card ever work before online?
On 48?
Was the card reissued lately?
Is 3-D Secure/Verified by Visa security enabled on the card?
Have you asked your bank/card provider if there's a problem using it online?
Is it an Irish or foreign card?
Maybe contact 48 support as well for advice?

http://help.48months.ie/requests/new

For the moment you could topup your credit balance by voucher and then buy the add-on online or by text:

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-top-up-Overview-of-the-top-up-paymen...
http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-buy-stuff-by-text/td-p/118/jump-to/f...

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.