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my roaming add on is not working

Posts: 0
‎28-12-2013 09:34 AM
I'm in Switzerland and the roaming add on I purchased before leaving is not working. It says a don't have enough credit to make this call if I try calling another Irish number. I used the int dialing codes as well...??
Posted from Generic Android

Re: my roaming add on is not working

[ Edited ]
The Legend
Posts: 15,173
‎28-12-2013 10:35 AM

EU roaming add-ons are for EU countries.

Switzerland is not in the EU.

Therefore the add-on will not work there and you have to have credit to use services:


EU Roaming Add-ons




Our EU Roaming Add-ons work in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, French Antilles (incl Guadeloupe), French Guiana, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte & Reunion, Netherlands, Norway, Poland, Portugal (incl. Azores and Madeira), Romania, Slovakia, Slovenia, Spain (incl Canary Islands), Sweden, or the UK (incl Northern Ireland, Channel Islands, and Isle of Man).


Rest of Europe


Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Macedonia, Moldova, Monaco, Montenegro, Russia, Serbia, Switzerland, Turkey or Ukraine you'll pay:


Making calls and calling your voicemail€1.69
Receiving calls€1.59
Sending texts39c
Receiving textsFree



Hope this helps.

I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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