17-10-2015 12:37 PM
Hi all
I have a redmi 2 (http://www.mi.com/in/redmi2/) bought in China. After configuring all the internet settings, the phone works fine, but it blocks from time to time for no reason. For example, when I am writing a mesage the phone blocks and i have to enter the PIN number. After that the phone works fine againg, but after a while it happens again. Seems that there is a phisical problem with the compatibility between the sim card and the phone. I ordered a new sim card but the problem is there again
Any suggestion is welcome
Thanks in advance!
21-10-2015 11:18 PM
19-10-2015 09:35 AM
You mean it prompts for the SIM PIN[1] every so often?
Did you disable SIM PIN locking in your security settings?
20-10-2015 10:33 PM
Yeah, I disabled the SIM PIN locking and seems it works. No more phone blocked so far. Many thanks
Nevertheless, I wonder why this happens and if there might be another way to solve the problem but keeping the option SIM PIN enabled
Thanks anyway
20-10-2015 10:37 PM - edited 20-10-2015 10:39 PM
Maybe your phone is sporadically rebooting when idle and that is why you get the SIM PIN prompt?
On Android (and maybe also iOS, Windows etc.) you can install apps to log reboots.
I sometimes use this one to check for random reboots caused by some problem with the phone, apps or configuration:
https://play.google.com/store/apps/details?id=com.dugan.restartlogger
In the original post you say that your phone "blocks" from time to time but I don't really understand what that means.
Hope this helps.
21-10-2015 09:43 AM
The phone does not really reboot: it turns blocked like when you start the phone for the first time or when you reboot the phone. For instance, when i am writing a message or listen to the radio, the phone prompts me the PIN code like it had been rebooted. After entering the PIN code and unlock it, the phone works well until it happens again, which can happen in 5 minutes or in 2 hours, randomly. It looks like there is any kind of phisical imcompatibility between this type of phone and the SIM card
Thanks for your comments
21-10-2015 09:46 AM
21-10-2015 09:50 AM
21-10-2015 11:18 PM
22-10-2015 10:07 PM
I see that my last post was marked as a solution.
Did you sort the issue out?
What was the solution?
22-10-2015 10:07 PM
Yes! Choosing manually the network solved the problem. No more PIN SIM lock any more!
Thanks a million for your help!!