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emmac123
Newcomer
I paid my membership but it won't let me make calls
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

What does your online account say about your membership status, expiry date and calls/texts/data/credit balances?

 

Is this your first membership? If so is your phone unlocked? If not then I presume that calls etc. worked before?

 

http://community.48months.ie/t5/Most-Popular-Questions/How-to-unlock-your-phone/m-p/2#U2

 

Any chance you were barred for the remainder of your previous membership for breaching the fair usage limits and need to wait for that to expire and then ask 48 to lift the ban?

 

http://48months.ie/boiler-plate/terms#18

 

Any chance you have an existing membership with time left to run? If so then buying a new membership will not prematurely end that one and start a new one. The existing one must run its course first and the newly purchased membership will "stack" to kick in when that happens.

 

If none of this helps then you should log a support request to ask 48 to assist you:

 

http://help.48months.ie/requests/new

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

1 REPLY 1

dalyer
The Legend
The Legend

What does your online account say about your membership status, expiry date and calls/texts/data/credit balances?

 

Is this your first membership? If so is your phone unlocked? If not then I presume that calls etc. worked before?

 

http://community.48months.ie/t5/Most-Popular-Questions/How-to-unlock-your-phone/m-p/2#U2

 

Any chance you were barred for the remainder of your previous membership for breaching the fair usage limits and need to wait for that to expire and then ask 48 to lift the ban?

 

http://48months.ie/boiler-plate/terms#18

 

Any chance you have an existing membership with time left to run? If so then buying a new membership will not prematurely end that one and start a new one. The existing one must run its course first and the newly purchased membership will "stack" to kick in when that happens.

 

If none of this helps then you should log a support request to ask 48 to assist you:

 

http://help.48months.ie/requests/new

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.