membership wont work

[Anon]

Hi i just put 10 in my phone for the guido membership and its coming up paid on my account but i still cant make free calls ??

[Anon]

Are you sure you signed up for the membership, rather than having just topped up your account?

[Anon]

also, have you tried sending texts & connecting to the internet?

please try have someone try send you a text/call you too.

[dalyer]

What does your online account say about your membership status and expiry date?

[owen12]

text and calls fail. Plus No mobile data

[dalyer]

Was it working before?

If so did anything change on your phone - software update, settings changes etc.?

Do you have an active membership with non zero allowance balances?

Do you have a signal/network connection at all?

If no then if you do a manual search for networks can you see and connect to 48?

If necessary contact 48 support for more assistance.

See the link in my signature below.

Hope this helps.

[dalyer]

Any update @owen12 ?

[anto93]

Have same prob with my membership. Texted Don but not working. Anyone knw whats goin on

[dalyer]

As above - what does your online account say?

[anto93]

Nothing just a correct mark