48 Community

rufs · ‎06-12-2014

i keep losing service on my phone, both internet and phone signal.

i have been with ye less than two weeks and in this time this has happened 3 or 4 times

the phone displays that symbol that you get when you have no sim in.

this can last anything from a few mins to an hr or so.

im on the don deal so i have plenty of minutes and internet.

any ideas?

dalyer · ‎06-12-2014

Maybe turn the phone off, reseat the SIM in case it's a bit dislodged, turn on again and see if that helps.

If not can you try your SIM in another unlocked phone for a bit?

If you can and it works fine then the issue is with your phone.

If it doesn't work in the other phone then you may need a replacement SIM.

You might also want to contact 48 support to see if they can advise:

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

rufs · ‎06-12-2014

Cool, ill give that a go....cheers

dalyer · ‎06-12-2014

Did you get anywhere with this today?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.