48 Community

asherlo · ‎03-10-2013

hi

I bought e5 credit to buy the internet add on which was taken from the e5 but is not being applied to my account. Whats wrong?

dalyer · ‎03-10-2013

You mean your credit balance (check your online account or dial *100# to get it) has not increased by €5?

If not then it's a payment problem which you'll need to contact 48 support about:

Or it has but you never bought the add-on - eg. by text

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎03-10-2013

You mean your credit balance (check your online account or dial *100# to get it) has not increased by €5?

If not then it's a payment problem which you'll need to contact 48 support about:

Or it has but you never bought the add-on - eg. by text

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

internet top up