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Why is my Internet not working ???

Anon
Not applicable
I recently purchased 1 g of Internet and my Internet has stopped working ??? Please can think be seen too ASAP !!!!

Thank you
1 ACCEPTED SOLUTION

1amcn
Rock Star

Hi Again...

You need active membership to use the 48 Network, this is why your internet wont work.

See the guide to memberships by clicking the link below.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/Everything-you-need-to-know-about-m...

Simply purchase a Membership to operate again.

🙂

View solution in context

6 REPLIES 6

1amcn
Rock Star

Hi

Can you tell me if you've checked your my 48 page in case of any new notifications that might be there?

What is the status of your membership? Start/finish?

🙂

Anon
Not applicable
My membership is unpaid.....BT u recently bough a 1 g Internet separately

1amcn
Rock Star

Hi Again...

You need active membership to use the 48 Network, this is why your internet wont work.

See the guide to memberships by clicking the link below.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/Everything-you-need-to-know-about-m...

Simply purchase a Membership to operate again.

🙂

dermot_kennedy
Newcomer
Last night I purchased a 1gb mobile Internet top up from my account credit having run out on my monthly limit. I awoke the next morning to find it fully depleted overnight while my phone was not in use.
My phone is set not to update/backup unless connected to WiFi at home. I have also checked my Web and YouTube history to see where the data usage occurred but with no explanation.
The phone was still connected to the charger this morning and in my possession all night.
I just can't see how 48 months can say I have used 1 gb in less than 8 hours.
How does 48 months explain this?


dalyer
The Legend
The Legend
Most phones have a basic built-in data monitor to tell you what apps are using most data.
For example...

https://lifehacker.com/how-to-see-which-apps-are-using-all-your-data-1836366047

Did you check that?
If necessary contact 48 support about this.
See the link in my signature below.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all @dermot_kennedy ?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.