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Topping up

Anon
Not applicable
Hi I topped up by €20 and texted saying monthly. That was my mistake. But I bought another €20 credit and texted saying 'don'
As I want some Internet usage. Please can you sort this out please. As I have now topped up by €40 since Sunday.
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

I'm not sure which membership texting "MONTHLY" to 1745 buys you. It used to be Standard/€10. You may still get that if you still qualify for Standard membership. However if "MONTHLY" bought one membership and you then bought Don then the first membership will take effect and only when it has expired will the Don membership kick in. That's how 48 membership works. Buying a membership does not prematurely terminate an existing membership and kick in immediately. Any current or stacked memberships must run their course first. You could always log a support request to ask 48 if they can do anything for you in this situation:

 

http://help.48months.ie/requests/new

 

If you are stuck with the current membership and the stacked Don membership and need internet access then you can buy an internet add-on - €3 for 750MB for a month.

 

http://community.48months.ie/t5/Need-Help/How-do-I-buy-stuff-by-text/m-p/118#U118

http://48months.ie/deal

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

1 REPLY 1

dalyer
The Legend
The Legend

I'm not sure which membership texting "MONTHLY" to 1745 buys you. It used to be Standard/€10. You may still get that if you still qualify for Standard membership. However if "MONTHLY" bought one membership and you then bought Don then the first membership will take effect and only when it has expired will the Don membership kick in. That's how 48 membership works. Buying a membership does not prematurely terminate an existing membership and kick in immediately. Any current or stacked memberships must run their course first. You could always log a support request to ask 48 if they can do anything for you in this situation:

 

http://help.48months.ie/requests/new

 

If you are stuck with the current membership and the stacked Don membership and need internet access then you can buy an internet add-on - €3 for 750MB for a month.

 

http://community.48months.ie/t5/Need-Help/How-do-I-buy-stuff-by-text/m-p/118#U118

http://48months.ie/deal

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.