07-06-2013 04:02 PM
I have no signal at al with a new sim on my iPhone 4
Also i can not buy a membership on your site for over a week i get this message
We are currently experiencing some technical issues and cannot process your request. Hang tight, our tech guys are working on it and hope to have it resolved shortly.
And yes i have entered all the APN details correct in the phone
07-06-2013 07:24 PM
07-06-2013 10:53 PM
@jamesfarrell wrote:
I'm having same problem no reply from 48 either sent them two messages...not great customer service!!
For what it's worth the estimated response time for queries is mentioned here:
http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/How-to-get-help/ta-p/238
How long does it take to get a reply?
The 48 support crew work 7 days a week from 8am to 10pm. You can expect a reply within 6 business hours, if you've responded to something they've sent you, it'll be 24 hours.
And if something has to be looked at by the tech guys, it can take between 3 and 5 working days to get resolved. If you e-mail in though, you'll get a reply within 48 hours.
Hope this helps.
07-06-2013 10:54 PM
@fitzy8 wrote:I have no signal at al with a new sim on my iPhone 4
Also i can not buy a membership on your site for over a week i get this message
We are currently experiencing some technical issues and cannot process your request. Hang tight, our tech guys are working on it and hope to have it resolved shortly.
And yes i have entered all the APN details correct in the phone
You should probably log a support request to ask 48 for help with this:
http://help.48months.ie/requests/new
Hope this helps.