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Top up problem..

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Anon
Not applicable

‎22-04-2014 01:20 PM

i am today make top up from 48months.ie,15 euro and main balance stil 0.00.!! why.?

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dalyer
The Legend
The Legend

‎22-04-2014 03:26 PM

That doesn't make sense.
Memberships always expire at 23:59 on the relevant date.
See here for contacting support

http://community.48months.ie/t5/Need-Help/How-to-get-help/td-p/4038/jump-to/first-unread-message
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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dalyer
The Legend
The Legend
In response to gratchie

‎24-04-2014 12:32 PM - edited ‎24-04-2014 12:32 PM

@gratchie wrote:
My membership has ran out 2 day but I toped up successfully yesterday on line so y am I switched of now..

What does your online account say about your current membership and expiry date and your allowance balances?

If your expiry date is 24th April then it means that your membership expires tonight at midnight and then any new membership purchased will kick in.

If your membership does not expire until midnight tonight and you have used up your mobile calls/landline calls/texts/data allowances then you need to buy an appropriate add-on to tide you over until your new membership kicks in.

 

http://www.48months.ie/boiler-plate/add-on-rules

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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