Top up of account not added

[Anon]

Please help. I topped up by €10 last Friday evening and have not received credit even though the money was taken from my credit card.

[Anon]

Hi there,

You might of bought a membership instead of credit. Does it show a membership stacked on your account page? 

Adam

[1amcn]

Hi

Follow up on your post...

Have you had a look at your my 48 membership page?

Can you see the €10 installment in your balance?


Post us back so we know your issue is resolved, or on-going.

🙂

[dalyer]

Remember that topping up and buying membership are not the same thing and when you buy membership the cash/credit used no longer appears on your credit balance. Some links that may be of use...

Everything about membership

How do I buy my membership

Where has my credit gone?

Hope this helps.

[Anon]

Hi there, thanks for your help. Yes i checked my memebership is unpaid and my balance says 10.00 but i my balance is empty. I checked using my sim in other phones also so its not a problem with my phone.

Is there anything you can do?
Thanks for your help.

[Anon]

I have it sorted now, it was my mistake! Woops...

Thanks for your help 🙂

[1amcn]

Good stuff.

Thanks for posting back... any further queries, post us here & we'll try to help.

🙂

[johnjackson]

payed with card money taken but not added to account.

[dalyer]

What did you pay for - credit or membership or add-ons?

What does your account say about membership (current and next if applicable), expiry date and allowance balances?

Also cash credit balance?

What does the My History link say about recent transactions - topups and purchases?

If necessary contact 48 support for assistance:

How to get help

Hope this helps.