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To pup and membership

katedee
Newcomer

‎20-10-2013 06:40 PM

I paid 20e topup the other day before my credit went but I got a text today from 48 saying it has run out already and I have to pay membership. But on my 48 page my topup is still there ? Do I have to pay both topup and membership??
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dalyer
The Legend
The Legend

‎20-10-2013 06:49 PM - edited ‎20-10-2013 06:50 PM

Credit and membership are two different things.

You need membership to use any outgoing services.

If you just topped up your credit balance then that is not sufficient to use outgoing services/

You still need to buy membership - which you can pay for from your credit balance.

These FAQs might be of help to you:

 

Everything about membership

Where has my credit gone?

Why can’t I call or text?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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