Security Limitations error
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28-01-2015 11:16 AM
Hi, I've been getting a 'Security limitation error' when trying to top up or buy addons. I've searched the forum and see this is the standard response so I'll pre-fill it out.
What sort of card?
*Visa Debit*
From what country?
*ROI*
Is verified by VISA or similar enabled on it?
*Don't think so*
Has it ever worked for online payments before?
*Yes, never failed*
On 48? On other sites?
*On all other sites and on 48 multiple times*
How much are you trying to pay?
*€3 Add-on*
My mother tried using hers too and the same error, her card is the same and she's used it to buy me membership on 48 before too.
Asked in the bank, he said everything looks fine, there's no reason it shouldn't work and he's never heard of a security limitation error.
What sort of card?
*Visa Debit*
From what country?
*ROI*
Is verified by VISA or similar enabled on it?
*Don't think so*
Has it ever worked for online payments before?
*Yes, never failed*
On 48? On other sites?
*On all other sites and on 48 multiple times*
How much are you trying to pay?
*€3 Add-on*
My mother tried using hers too and the same error, her card is the same and she's used it to buy me membership on 48 before too.
Asked in the bank, he said everything looks fine, there's no reason it shouldn't work and he's never heard of a security limitation error.
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28-01-2015 11:43 AM - edited 28-01-2015 11:44 AM
Thanks for posting all of the info above.
Looks like you'll need to contact 48 support directly to ask them about this as there's nothing obviously wrong from what you have posted.
http://www.48months.ie/help#ask-a-48-agent
As a stopgap measure you could topup by voucher for now:
How do I top up? Overview of the top-up payment op...
Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
