Returned spsinnow stopped working

[turkey1969]

My cousin asked me to post on his behalf. He just came back from a week in Spsin and since returning to Ireland his sim stopped working

[dalyer]

I presume he's using an iPhone?

Yet again they cause problems when going abroad or returning... 😐

Ask him to try switching off and on again.

If that doesn't help then try manually scanning for networks and manually connecting to 48.

If that doesn't work then I think that there's another tip somewhere about deactivating the roaming profile or something like that but I can't remember the details or find the post.

Hope this helps.

[turkey1969]

Thanks, we will try this 🙂

[turkey1969]

Still not working.

We put the sim into another iPhone that works off another 48 sim and it wouldn't work in the other phone either.

The his seems to subject to me the sim itself is faulty?

[turkey1969]

Sorry re predictive text. Suspect not subject

[dalyer]

I'm not so sure that the SIM is faulty.

Unfortunately iPhones seem to cause a LOT of problems like this - e.g. when trying to get up and running on a virtual operator like 48, getting it working while roaming, getting it working when you return etc.

Best bet might be to ask 48 support for advice:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

[dalyer]

Did you ever get this sorted?

[turkey1969]

Yes he got it sorted.

He got a replacement sim and that sorted it

[dalyer]

Glad to hear it.

Although I don't understand why that happened and a replacement SIM was necessary.

Oh well...

[turkey1969]

I don't understand either, I'll talk to him later today and try find out what happened exactly