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Refreshing sim data

LiamO8141
Newcomer

‎11-02-2021 08:48 PM

Hi I got a new Samsung A21s and every time I lose phone signal its says refreshing sim data and I need to restart my phone orelse take out the sim and leave it out so I can use my internet. I have tried a Vodafone sim card in my phone I don't have any issues .. I have changed my APN settings and even reset my phone to factory settings and the problem still arises. Is there an issue with 48 and Samsung
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dalyer
The Legend
The Legend

‎11-02-2021 08:54 PM

Do a search and you'll see that that is a fairly common issue with Samsung phones on 48 and globally and there doesn't seem to be any failsafe fix that I am aware of unfortunately.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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