Hi Caroline
Usually the hold up can be down to the most simple reason like an error with the data requested on the form before the Transfer.
However, it took 4 days when i switched from 02 to 48 - i had been on prepay & Direct Debit payment.
There is a theory that the switch only takes longer due to an error in processing or if you are prepay with the company you switch from - wich in some cases, can be the case-(not in a DD prepay sense though as it was not the hold up with me)
I had been with 02 for ages & they worked hard to keep my custom - they held back the transfer.
Tranfer hours are the same for all Network providers...but maybe they change/Alter slightly over the holiday period...(?)
Log a NEW ticket on yhe subject and ask what is actually holding up your switchover. explain you need your phone and its taking too long.
http://help.48months.ie/requests/newPost me back and fill us in what the hold up was!
🙂