Problem Moving My number

[Anon]

HI there,

I have tried to move my number to 48...I put in all my details and then recived this email

There's been a problem moving your number. You'll need to check you've selected the right account type.

For example, have you put in 'prepay unregistered' where it's meant to be 'prepay registered'? If so, you can go back and enter the correct details on the move your number page

And if it isn't this, contact us here & we'll sort you out.

But when i go back to the "Move my number page" It is saying in progress and may take up to 2 hours...How do i go about changing my account type.

Many thanks,

John

[dalyer · Accepted solution]

Did you get this sorted since?

If not then you probably need to contact 48 support as outlined in these key posts:

How do I keep my old number?

How to get help 

Hope this helps.