Paid Membership - My 48 still hasn't updated

[marklbarry]

I paid my membership a few hours ago and i still dont have calls, texts or data. Also my 48 homepage still says my membership has expired. It usually updates by now?

[dalyer · Accepted solution]

Does it list an expiry date for your current membership?

If it's 11th February then that means tonight at midnight at which point the new membership will start.

If that's the case and you need to use services in the meantime but have used up the current membership allowances then you need to buy an add-on.

Hope this helps.

[dalyer]

My reply seems to have been marked as a solution.

I presume that you did this and my reply explained things for you?

Note that you had the same confusion last year:

Paid membership, still no calls texts or internet?

Hope this helps.

[eithne2012]

I have been debited by bank for 10.99 but 48 not updated

[dalyer]

You replied to a 10 year old thread which seems odd. 

What exactly do you mean by "not updated"?

What exactly are the symptoms of your problem? 

What does your My48 account dashboard say about your current membership plan status and expiry date? 

• https://48.ie/my48

What does your Transactions page say about your recent payment? 

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming paid membership plan? 

• https://48.ie/my48/memberships

What exactly is/isn't working? 

Connection to 48 network - i.e. signal bars? 

Incoming/outgoing calls? 

Incoming/outgoing texts? 

Mobile data? 

What happens when you try to use the various services and they don't work? 

Any error messages? 

If you need to contact 48 support about this then see the links in my signature below.