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Number move failed!

Anon
Not applicable

‎26-08-2014 12:30 AM

I went through the procedure to port my number over from my old provider, a bill pay account, including entering the security code sent to that number. I check back later and it says 'your sim has been activated', telling my my new number. I do not want a new number! What has gone wrong?

Thanks

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1 REPLY 1

dalyer
The Legend
The Legend

‎26-08-2014 10:24 AM

If the number has not ported after about 2 hours (note that porting hours are 8AM-6PM weekdays) then contact support for assistance as explained in this key post:

 

How do I keep my old number?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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