Number move failed!

[Anon]

I went through the procedure to port my number over from my old provider, a bill pay account, including entering the security code sent to that number. I check back later and it says 'your sim has been activated', telling my my new number. I do not want a new number! What has gone wrong?

Thanks

[dalyer]

If the number has not ported after about 2 hours (note that porting hours are 8AM-6PM weekdays) then contact support for assistance as explained in this key post:

How do I keep my old number?

Hope this helps.