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No credit or minutes remaining

Anon
Not applicable

So I rang BOI and half during the call it cut out with the message in the subject line,

I checked my plan and have 48 (lol) minutes left.

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

What number did you call?

My guess is that it was not a regular landline, it was not covered by your membership bundled landline mins but was charged from your cash credit balance and you ran out of cash credit?

For example 1850 numbers cost 50c per call, 1890 50c PER MIN etc.

See here - e.g. under All other call charges > Free/low call:

 

Other call charges

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

3 REPLIES 3

dalyer
The Legend
The Legend

What number did you call?

My guess is that it was not a regular landline, it was not covered by your membership bundled landline mins but was charged from your cash credit balance and you ran out of cash credit?

For example 1850 numbers cost 50c per call, 1890 50c PER MIN etc.

See here - e.g. under All other call charges > Free/low call:

 

Other call charges

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
how do i get more credit as am having a problem

dalyer
The Legend
The Legend
What problem?
What sort credit?
Cash credit?
Additional landline or mobile call minutes?
See here for add-ons:

http://www.48months.ie/membership-plans/add-ons

See here for topping up your cash credit balance:

http://www.48months.ie/buy/topup

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.