06-02-2014 01:40 PM
I have an i phone 4 and want to keep my old number, I know that to tranfer numbers your phone needs to be unlocked but to fully unlock my phone i have to take out my old sim card and put in my new one and sync it with I tunes, do I do this before or after I request my number to be transfered or does it matter
I have requested my number to be transferred but its been 5 hours now and i havent received any confirmation will I put in my new sim and fully unlock my phone with i tunes ?
06-02-2014 01:46 PM
You can activate your iPhone with the 48 SIM before or after you port your number. It doesn't matter. Note that you may need a small amount of cash credit on your account to cover the cost of a UK SMS which iTunes may send to activate the phone on 48.
Log into your online 48 account - what number is displayed at the top of the page? If it's not your ported number and it's 5 hours since you requested the port then log a support query.
Hope this helps.
06-02-2014 02:08 PM
Your reply really helped thanks, I just checked my online account and my number is coming up as the ported number but I still have no service on my phone with the 48 sim in it. Do I need to top up in order to get service or what do i do now ?
06-02-2014 02:36 PM
06-02-2014 02:40 PM
Still no luck, I have checked and my carrier is coming up as 48 and I have my cellular and data roaming turned on but I still have no signal ?
06-02-2014 02:53 PM
06-02-2014 03:52 PM
I have reset my phone and synced it with itunes again, it has told me that my phone is now unlocked, I still have no service though,
I have submitted a query to 48 and theyre helping me with it too
, thank for the help
06-02-2014 04:10 PM
OK - not sure why that is so.
Hopefully 48 support can get you up and running soon.
Good luck.