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Lost Internet Data Connectivity

steveslu
Newcomer

Hey,

 

I have 48 service for a couple weeks, and it's been grand until a couple days ago, when I lost Internet Data Connectivity.  Before then it was working fine. Now I don't get any data connection.  I've tried re-starting my phone multiple times, removing the SIM card and clean contacts, and turning on and off Mobile Data and Data roaming, all with no luck.

 

Any suggestions?

 

-Steve

1 ACCEPTED SOLUTION

Yeah, I ended up re-installing my original browser config msg from when I joined 48 and that seemed to take care of it.

 

Thanks for the help

Steve

View solution in context

8 REPLIES 8

dalyer
The Legend
The Legend

Did anything change on your phone - e.g. software update or settings changes?

Are you sure that your internet/APN settings are still correct?

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

If that doesn't help then you may need to contact 48 support:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Any update?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Yeah, I ended up re-installing my original browser config msg from when I joined 48 and that seemed to take care of it.

 

Thanks for the help

Steve

mobile data not available

You'll need to post more info that that to get help.

Did it ever work?

If so when did it stop working?

Are your settings correct:

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

If necessary contact 48 support for more assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
So I guess that the settings somehow did get changed or lost?
Glad you got it sorted.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Yeah, not sure, I didn't go to any foreign lands and don't think I changed anything manually, but you never know.  My phone has a mind of it's own anyways.

 

Thanks

dalyer
The Legend
The Legend
Is it a Samsung Galaxy phone by any chance?
They seem to have an annoying habit of spontaneously losing settings from time to time for some reason.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.