Internet not working

[Anon]

My phone Internet is not working and I'm on the Don membership it doesn't end till 13/6 and I still have data to use I didn't run out, I tried all the setting that I found here and it didn't work, and I tried turning data roaming on that didn't work too, the Internet signal shows "E" but it's not working this happened yesterday all of a sudden. And when I press on contact an agent it won't let me get through-_- what should I do, I need to use my Internet.

[dalyer]

Did it ever work? Your post seems to suggest that it was working but stopped yesterday? If that is the case then did anything change that might have caused it to stop working?

Did you follow this thread in configuring your APN/internet settings?

http://community.48months.ie/t5/Need-Help/Internet-Settings/m-p/78#U78

Do outgoing calls/texts work? If not is there any chance that you breached the fair usage limits on the Don membership and got barred for the remainder of your current monthly membership?

http://48months.ie/boiler-plate/terms#18

Can you log a support request here to ask 48 to assist?

http://help.48months.ie/requests/new

'E' most likely means that you have some sort of 2G/EDGE connection regardless of the fact that data/internet connectivity may not be working...

Hope this helps.

[Anon]

Thank You, Well texts and calls are working it's just the Internet and I did all the settings:S still won't work..when I try to contact support on the website it says error and not able to log into the support site..

[dalyer]

If you can't login and log a support request then I think that you can do so anonymously here:

http://help.48months.ie/anonymous_requests/new

But obviously you should include some info that will allow 48 to identify you and link you to your account/number/SIM ICCID etc.

Hope this helps.

[Anon]

Okay thanks I have managed to send them an email ill get a reply today they said

Thanks again:)

[Admin48]

Just a quick update that we're investigating this at the moment. It's not a widespread issue and only affecting some accounts. We'll let you know once we've got an update. Thanks for bearing with us while we're looking into this!

[clogher]

Hi my wireless internet has not been working for a few days now, my phone will contect to wifi but 3G or E is not displayed on on my phone when not in range of wifi, hence my problem.

I think it has something to do with resetting my mobile data values

[dalyer]

Double check that your internet settings are correct. Refer to this post for steps to follow to ensure that they are correct (in spite of the link name these steps are not specific to Samsung/Galaxy phones):

http://community.48months.ie/t5/Need-Help/Samsung-Galaxy-phones-internet-settings/m-p/13363#M4013

However several people have reported problems with data connections lately - see here:

http://community.48months.ie/t5/Need-Help/I-have-HTC-One-and-can-t-connect-to-48-internet-I-have-put...

So I would suggest that you log a support request just in case you need help from 48 support to get this sorted.

Hope this helps.

[Anon]

Hi I top up my phone by 10 euro and I got my texts and my talk time but no 1gb of intnet can you help me

[dalyer]

Topping up by €10 is not the same as buying membership.
If you just topped up (your credit balance) then you still need to buy membership as a separate step.

Everything about membership

What does your online account say about your membership status, expiry date and data allowance balance?

Did data work before?

Have you configured your internet/APN settings?

Internet Settings

Hope this helps.