48 Community

elduffio6 · ‎13-04-2015

I am having trouble with my 48 internet... have applied the correct internet settings on my phone but I am still getting no data even tho I have 'the don' membership...how do i get it working?

*edited title to match conversation* - Sheena

dalyer · ‎13-04-2015

Try the online Tweakker configurator first - if that works then that's great - you're done!

http://48months.tweakker.com/choose

If your specific phone model is not listed then try choosing one that is "similar" as that may also work.

If, as happens to many people including me, it does not work (e.g. never sends any configuration settings to your phone) then you will need to configure the settings manually so read on...

Make sure that your membership is active and you actually do have a data allowance through your membership or a data add-on.

Make sure that your settings match those below.

APN: 48months.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN Type: default,mms,supl

If that APN Type doesn't work then try:

APN Type: *

Leave all other fields blank/not set (including Authentication type).

Make sure that data roaming is enabled.

Make sure that data is enabled.

If you configure these settings and they still don't work then please DOUBLE CHECK that you did not make any mistakes - e.g. some people have mistakenly entered 48.months.liffeytelecom.com instead of 48months.liffeytelecom.com etc. The settings must be entered EXACTLY as specified above.

If you already have internet/APN settings but they are different to those above then reconfigure your settings so they match those above or delete any existing APNs and start again and add the 48 one anew.

If internet/data still does not work after configuring the settings correctly then try powering off and on again and maybe manually scanning for networks and connecting to 48.

If internet access still doesn't work then contact 48 support for assistance:

https://48.ie/help

Hope this helps.

How do I add/configure an APN on my phone?

You need to check the documentation and user interface for your phone for specific instructions.

However on most Android phones the process is similar although there may be slight differences how to navigate the menu options to get to the right place and slight differences in the options that can be configured.

See here for an example of a general guide for Android phones:

http://www.androidcentral.com/what-apn-and-how-do-i-change-it

Similarly for iOS the specific menus/options may differ depending on the phone and version of iOS. But this is what Apple have to say about it:

https://support.apple.com/en-ie/HT201699

And here is another third party guide (which may or may not be for a specific version of iOS):

http://www.howtoisolve.com/how-to-add-apn-setting-in-iphone-cellular-data-network/

If necessary search the web for specific instructions for your phone.

A note about personal hotspot setup on iPhones

Once you have your internet APN set up and data/internet access working you can also use this connection as part of a personal hotspot (this will probably use up your data allowance more quickly than "normal" internet access so keep an eye on your quota and that you don't breach the fair usage limits).

This is generally straightforward on Android but Apple sometimes make it more difficult on some iPhones/iOS versions for some reason...

Some people find that their iPhone/iOS iOS 8?) does not show the personal hotspot option in which case the following workaround may be required:

https://www.youtube.com/watch?v=1PF8dC-Ikc0

But note:

At around 1 minute into that video he has Personal Hotspot > APN = gadget. Enter 48months.liffeytelecom.com instead.
At around 2 minutes into that video he has Mobile Data > APN = internet and also Personal Hotspot > APN = internet. Enter 48months.liffeytelecom.com instead.

A note about 4G dongles/routers

If you're using a 4G dongle/router rather than a phone then you'll need to refer to the device's user manual for instructions on how to configure its APN/internet settings (and maybe SIM PIN unless you disable this in a phone first). Most or all such devices run a small web server that provides the management interface and which you connect to using your web browser.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

Anon · ‎01-04-2016

I don't understand when you say 'post it here. I am talking to you on my computer (PC) The screenshot is on my phone. I can text it, gmail it, facebook message it, Or perhaps you have another contact I can use via my phone.

Anon · ‎01-04-2016

I am talking to you on my PC. What do you mean 'post it here'?

dalyer · ‎01-04-2016

You need to get the picture from your phone onto the PC to post it from there.

If you can't do this then please just list out the settings manually here for review.

And please answer the questions that I asked previously.

Otherwise contact 48 support as I suggested before.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon · ‎01-04-2016

Anon · ‎01-04-2016

Did you get screen shots

dalyer · ‎01-04-2016

Yes - but they don't show all the settings.

Try changing Authentication type from PAP to not set/blank.

Toggle Airplane mode on and then off again or reboot before checking if internet access works.

As I have said several times you need to follow the instructions here but obviously you did not since Authentication type is not left blank in your settings.

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon · ‎01-04-2016

I have tried all you suggest several times. Authentication type blank and with PAP. I have toggled Airplane mode. I have been through all the settings several times to no avail.You suggest to go to 48months support. Are you not support?

dalyer · ‎01-04-2016

You still haven't listed out all of your settings or answered the questions that I asked earlier.

Almost certainly you still have something wrongly configured or do not have a data allowance.

I am not support - just a 48 member who posts in the community forum.

But it's really difficult to offer useful specific advice when people don't answer the questions asked and provide the relevant info.

You can contact 48 support using the link that I have posted several times above.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon · ‎01-04-2016

What other settings do you need. You should have received two screen shots with all the settings.

Anon · ‎01-04-2016

Lets leave it there then. You are like me shooting in the dark. I assumed you were 48 support. Thanks for your time.

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