25-05-2013 03:26 AM
Hello Crew & helpers
I paid for "The Don" Earlier , It Went Threw cos I got the following page after saying it was a success!! The Money Was taken from credit card cos I got that checked? But it Says on my 48 page Im still on "The Guido" what is going on ? Please help??
25-05-2013 11:30 PM
My guess is that you bought the Don membership while your existing Guido membership still had time to run to the end of its monthly period. Buying a new membership does not prematurely terminate a current membership that still has time to run. It will stack and kick in when the current membership has expired. If you have used up calls/text/data allowances on a current membership then you may need to buy add-ons to tide you over. Buying a new membership such as the Don will not help immediately - only when the current membership runs its course.
Hope this helps.
27-05-2013 11:57 PM
@annstephens06 wrote:I received a message today to state that I have only three minutes left.
What does your online account say about your membership status, expiry date and calls/texts/data/credit balances?
@annstephens06 wrote:I have been paying for membership in advance that are not being acknowledged and worse still Im being put on the wrong price plans.
How do you mean not being acknowledged? I think you normally get a text and/or email when you buy a membership including buying in advance which will cause the membership to be "stacked" for use when all outstanding memberships have expired. Do you not get this? Or are you expecting something else?
@annstephens06 wrote:I had an issue with this previous that instead of receiving my Standard membership which I click on when paying, I get put on Guido.
I made a request with regard to this issue before and ye instructed me to make sure I paid standard membership and NOT guido.
This time I methodically ensured that it was the standard membership that I was paying for, I had even gotten assistance from a friend and I 100 per cent paid for my standard membership only to receive a message today saying my minutes are nearly up.
Could it be that the initial (mistaken - on your part or 48's?) purchase of Guido means that you no longer qualify to purchase Standard membership? Remember that Standard was available those who were customers before March 5th 2013 but only if they didn't buy any of the new memberships (other than Don/VIP?)? Do you still see Standard listed when purchasing membership even if it actually causes Guido to be purchased? Or are you buying membership by text or something?
Maybe 48 can sort that out for you.
Hope this helps (although maybe not!)...
09-07-2013 02:46 PM - edited 15-07-2013 11:34 AM
Good news... Seemingly this has changed now and anybody who was a member before March 5th 2013 can now purchase Standard membership even if they have since bought one of the other memberships in the meantime.
05-12-2013 07:47 PM
hi can i not ring anyone tell next month i have paid for guido but cant make calls what do i do i need credit in phone at all times helpppppppp
02-08-2015 09:20 PM
01-12-2013 12:43 AM
I also paid IN ADVANCE for the don, which I think is a short version of WE DONt CARE
my current one run out at 1/12/13 yet I CANT MAKE ANY CALLS
this has to be the BIGGEST C(d)ON EVER
If I HAVE PAID IN ADVANCE why donT you allow me calls ya wasters
post ya complaints on facebook and stop this CON,
where is there customer service number to ring?
gonna start a fbook page to highlight these con tricks
If ya take my money then give me the SERVICE
01-12-2013 01:00 AM - edited 01-12-2013 01:15 AM
Hi warrick
Community forum helper's do not work for 48 so refer to us as you would like to be, and we will try to help you.
Membership stack - so you will have your current membership displayed on your 'My 48' page, & below it, you should see when your next/stacked membership start's/expire.
At 2359 on the date relevant to you, your membership expire's - At 0000 your next membership kick's in... I can't be sure what has happened in your case as it is a bit hazy in detail, but can you confirm you can see the new membership displayed as afore mentioned?
Is this helpfull?
Can you post back please.
🙂
01-12-2013 04:37 PM
Next: The Don
until 01/01/2014 at 11:59pm
paid
your usage
CALLS
remaining: 0 mins
No CALLS WTF I paid €20 on 1/11/13 for it to roll over and why NO rollover
01-12-2013 01:06 AM - edited 01-12-2013 01:11 AM
(Edited)
🙂
05-12-2013 08:19 PM
06-01-2015 06:26 PM