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Feature/enhancement requests thread

dalyer
The Legend
The Legend

Some ideas for new feature/enhancements - maybe others would like to add their own to this thread?

And yes - I know that some new features might be cost prohibitive... Man Happy

 

  1. Webtexts - already covered here: Webtext

  2. Optional automatic renewal of membership - e.g. you opt in or out of your membership being renewed automatically each month just before your current one expires.

  3. Expiry date of all add-ons clearly stated on My 48 account page - at the moment this info is not available for data add-ons but I think it's there for all others

    Edit 20140123

  4. Suggested here - some form of interactive/chat style support or something that is more immediate than the current process for dealing with support issues. More proactive involvement by 48 support staff on the forum might also help in this context.

    Edit 20140304

  5. Ability to buy all membership types as a gift in the Gift shop. At the moment you cannot gift the old Standard (all calls + texts for €10) membership to those who qualify (those who were members before 5th March 2013).

  6. Ability to pay for gifts from topup credit - as far as I can see this is not possible at the moment and gifts must be paid for by card or voucher?

  7. List all transactions in the My History section of the My 48 online account. At the moment some transactions do not seem to be listed here - e.g. membership/add-on purchases transacted by sending a keyword to 1745 are not listed.

  8. Allow editing of posts in the mobile view of the forum. At the moment this does not seem to be possible.

  9. Allow topups by text or via the 48 SIM Toolkit installed on some (or all?) phones. E.g. text "topup10" to 1745 to topup by €10 from the stored card. Maybe this is not feasible for security reasons though? The SIM Toolkit also offers the option to topup but it does not work.

  10. Make pushing of internet/data/MMS settings to devices more seamless. This is the perennial one that seems to cause a lot of people a lot of problems even now that the online Tweakker configurator and other options for configuring settings are available. So anything else that can be done to simplify it would help. In my experience the text that arrives after reinstalling/resetting/registering a phone/SIM saying that the settings will be sent has never worked on any phone that I have used so just confuses people.

    Edit 20140415

  11. More than 100 bundled texts on the Mitch membership. See here.

  12. Better support for free/low cost numbers. 1850 numbers are 50c per call right now so maybe not "low cost"? 1890 numbers are 50c per min so definitely not low cost and not covered by bundled landline mins. The cost of calling new low cost (free?) 0761 public service numbers is not clear - I think it may be 50c per call or min? Edit 20140527: 0761 numbers are now charged from your membership/add-on bundled landline minutes allowance.

  13. Membership/add-on option for "unlimited" landline calls. See here.

    Edit 20140416

  14. Even with no data package/allowance left allow access to all 48 website features via carrier data (not just wifi) including credit card transactions which may redirect to third party sites... See here.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
28 REPLIES 28

jackleonard
Visitor
Oh it's undoubtedly excellent value! Infact if be thrilled with say 10gb Mobile Data, Unlimited free texts (fair usage) and 50 mins calls

Anon
Not applicable

1.

3.

4.

7.

 

These are the only ones I feel have serious merit imho.

Don't know how you can't rate #10 given the ongoing problems that so many people have getting the correct internet settings on their phones when on 48. I reckon that about half of all queries here related to this sole topic...

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

Don't know how you can't rate #10 given the ongoing problems that so many people have getting the correct internet settings on their phones when on 48. I reckon that about half of all queries here related to this sole topic...

 

Because I do not see it as a 'feature' request. It's solely a technical issue for 48 to sort.

jackleonard
Visitor
What's this 1, 3, 4, 7 about? Is my feature request not valid?


@jackleonard wrote:
What's this 1, 3, 4, 7 about? Is my feature request not valid?

References to bullet points in the first post:

 

http://community.48months.ie/t5/Need-Help/Feature-enhancement-requests-thread/m-p/19223#M5784

 

Nobody other than saoir is saying that your feature request is not valid.

More to the point nobody from 48 is giving an opinion on any of the feature requests/issues mentioned in the first post at all...

 

Whether the "internet settings" issue is classified as a feature request, enhancement request or technical issue/bug is irrelevant or just semantics - what's clear is that it's  definitely a problem for enough people enough of the time to merit improvement.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Thanks for the discussion and ideas - will pass on to the 48 team. 🙂

 

benki11
Visitor
Lte, 4G

benki11
Visitor
Better network at Claremorris