22-01-2014 05:47 PM - edited 27-05-2014 10:25 AM
Some ideas for new feature/enhancements - maybe others would like to add their own to this thread?
And yes - I know that some new features might be cost prohibitive...
23-01-2014 09:27 AM
International sms bundles would be nice.
31-01-2014 10:36 AM
Thanks for the suggestions and feedback guys. They've been passed on to the 48 team who are looking into them. When they have an update regarding any of these, we'll post it in this thread.
22-08-2014 11:17 AM
I bought credit for a friend. Have to say found the page very confusing, so I made a mistake I bought membership for them twice. So 10e for this month and 20e for next month. I need to cancel this asap. Can anyone help?? To be honest find that lots in 48 works but an awful lot doesn't also.
22-08-2014 11:25 AM - edited 22-08-2014 11:26 AM
If you want a refund/credit then you'll probably have to contact support to see what they can do for you.
What specifically did you find confusing on the purchase?
I have always found it clear enough but it's annoying when card payments fail for no obvious reason.
As far as I know all payments/purchases end with a confirmation page where you can review what you are buying before committing it.
Hope this helps.
22-08-2014 11:40 AM
When I was buying it they asked for the persons number I was gifting the credit too and my own number. When it got to confirmation page it said that it had been credited to my number, I thought this was confusing but said okay I'll top up my own for next month. So then I went back to top up the original number I was a bit cautious this time so I went back to make sure I had done it correctly and when I did it automatically changed to 20e membership instead of 10e which I had ticked the first time. So that went through. I then checked my bank balance and it showed that I had topped up the same person with 30e. So I'm happy to top up that person with 10e but i need to cancel the 20e gift.
You mentioned support?? How do I get support to help me with the problem. I have tried and the page isn't working.
Thanks
22-08-2014 11:56 AM
You mean the gift shop page?
It has two fields for mobile numbers:
Mobile number to pay membership for / Mobile number to be topped up
and
Your mobile number (if you want an SMS receipt)
which seem pretty clear to me so I'm not sure where the confusion arises. Unless it's on the confirmation/review purchase page just before committing it? If necessary flag this with support also in case there is some issue there.
If the support page doesn't allow you to log a support request then try another browser or use the email address:
Hope this helps.
10-02-2014 04:39 PM
I make quite a sizable amount of landline calls, Would ye think about adding a new membership with unlimited landline calls as well as unlimited mobile cals and texts. Lycamobile are doing this at quite an attractive price!!!
19-02-2014 05:28 PM - edited 19-02-2014 05:29 PM
I am happy with 99% of the great service .. I don't want frills as that will only increas the cost.
What I would love is a better way of dealing with 1890 numbers. It is a source of constant problems with me because any time I have to call a customer support or customer service they inevitably use a 1890 number and for the umpteenth time 10 minutes ago I was cut off after going through a long description with a company ... now I can't call them again until I can add credit and will have to do the same again ......
It is a right royal pain.
19-02-2014 05:30 PM - edited 19-02-2014 05:30 PM
In case it's of any help to you or others in this situation...
Hope this helps.