48 Community

marian11 · ‎27-12-2014

Hi, if anyone can help it would be appreciated.

I got a new phone for christmas and it's unlocked. I also got a new sim card from 48.

I followed the steps to change sim but keep my previous number. I did this christmas day and I'm still waiting with the message

Hang tough: we are moving your number to 48

It can take up to three hours to move your number to 48. When you lose your old network signal pop your new 48 SIM in your phone.

Unlock your phone

Make sure your phone is unlocked otherwise your 48 SIM won’t work in it.

It's been two days now and I'm wondering is because 48 are closed for a few days or what?

Appreciate the help.

dalyer · ‎27-12-2014

You should log a support query to ask 48 support about this.

Their hours were restricted on Christmas Day and St. Stephens' Day but I think that they are back to normal now.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎27-12-2014

You should log a support query to ask 48 support about this.

Their hours were restricted on Christmas Day and St. Stephens' Day but I think that they are back to normal now.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

marian11 · ‎28-12-2014

Got sorted thanks

dalyer · ‎28-12-2014

Glad you got it sorted.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Changed phone, new sim, still waiting