48 Community

rachelmcateer · ‎03-03-2014

My card doesnt seem to work every time I enter my details it says error occured please try again?

dalyer · ‎03-03-2014

Is it an Irish or UK card?

If not it won't work.

Have you successfully used it for online payments elsewhere?

Does it require 3D Secure payment verification for online payments?

If all else fails you might have to contact 48 support for help:

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎03-03-2014

Is it an Irish or UK card?

If not it won't work.

Have you successfully used it for online payments elsewhere?

Does it require 3D Secure payment verification for online payments?

If all else fails you might have to contact 48 support for help:

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎24-03-2014

@dalyer wrote:
Is it an Irish or UK card?
If not it won't work.

Update on this. Irish and UK cards are accepted by 48.

And now cards from France, Spain, Germany, United States and Italy are also accepted for payments of up to €20.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

rachelmcateer · ‎03-03-2014

Got it to work but cant seem to connect to 48 network on my phone

dalyer · ‎03-03-2014

Are you getting any signal?
Can you scan for networks, see 48 (or O2 if 48 not listed) and connect?

Do you have data roaming enabled (necessary for connecting to a "virtual" operator such as 48)?

Is your phone unlocked for use on any network?

What does it say at the top of the page when you log into your 48 account online?

If necessary contact 48 support.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Card doesn't work for membership