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Calls blocked

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Anon
Not applicable

‎06-07-2013 01:28 PM - last edited on ‎07-07-2013 11:31 AM by Crew (retired)

why did yee block me from calling and sending tex messages this is disgraceful  as i have 10e credit on my phone  I want this sorted out as soon as possible as i am extremely annoyed being treated like crap.  This service WAS good  but now i am not sure   I NEED TO BE ABLE TO MAKE CALLLS AND TEX MESSAGES AS I  HAVE  A SON IN HOSPITAL AND NEED NY ATTENTION

PLEASE SORT OUT THIS MATTER AS SOON AS

 

PAULA

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dalyer
The Legend
The Legend

‎06-07-2013 07:07 PM - last edited on ‎07-07-2013 11:32 AM by Crew (retired)

What does your online account say about your membership type, expiry date and calls/texts/landline calls/data balances? Having credit is not sufficient to be able to use 48 services - you must have a current membership. If you do have a current membership then did you breach the fair usage limits perhaps?

 

http://48months.ie/boiler-plate/terms#18

 

If so then you are barred for the remainder of your current membership month in which case you will need to take this up with 48 support - they may make an exception and lift the ban prematurely due to extenuating circumstances. No harm in asking.

 

http://help.48months.ie/requests/new

 

Bear in mind that if you get barred for a second time then it's for good.

 

Maybe 48 is not the right network for you if you do happen to be breaching the fair usage limits and have a critical situation with somebody in hospital?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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dalyer
The Legend
The Legend

‎06-07-2013 07:07 PM - last edited on ‎07-07-2013 11:32 AM by Crew (retired)

What does your online account say about your membership type, expiry date and calls/texts/landline calls/data balances? Having credit is not sufficient to be able to use 48 services - you must have a current membership. If you do have a current membership then did you breach the fair usage limits perhaps?

 

http://48months.ie/boiler-plate/terms#18

 

If so then you are barred for the remainder of your current membership month in which case you will need to take this up with 48 support - they may make an exception and lift the ban prematurely due to extenuating circumstances. No harm in asking.

 

http://help.48months.ie/requests/new

 

Bear in mind that if you get barred for a second time then it's for good.

 

Maybe 48 is not the right network for you if you do happen to be breaching the fair usage limits and have a critical situation with somebody in hospital?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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