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Blocked my phone

sinead_dowd91
Newcomer

‎14-05-2015 12:36 PM

Hi I blocked my phone and I really need yo get it back on can u please help I typed in my puk code and won't work
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2 REPLIES 2

dc888
Crew (retired)
Crew (retired)

‎14-05-2015 01:14 PM

Hey Sinead

 

What message are you seeing on the phone now?  Roughly how many times have you attempted to enter the PUK?

 

What error do you get when entering the PUK?

 

Damian

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dalyer
The Legend
The Legend

‎14-05-2015 01:18 PM - edited ‎14-05-2015 01:19 PM

Edit: post crossed with Damian's.

 

Are you sure that it's looking for the PUK and not the PIN/PIN1?

 

I forgot my PIN code

 

Are you sure that you're using the correct PUK?

The one from your online account?

 

https://www.48months.ie/my-48/my-details

 

If so and it doesn't work then you'll need to contact 48 support for assistance.

 

https://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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