Accidently ordered replacement sim and sim is now locked
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11-11-2013 11:03 AM - edited 11-11-2013 11:17 AM
I ordered a new Nano Sim for my new iPhone 5s that will arrive next week. But you sent out a regular Micro Sim.
So today I went to order a Nano Sim and accidently filled out the Replace Sim form and now my phone won't make calls!
How do I fix this?
EDIT: Have raised a ticket!
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11-11-2013 02:31 PM
Hi jasonbbutler
The 48 Support team will sort that for you.
🙂
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11-11-2013 05:16 PM
Still can't make or recieve calls!
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11-11-2013 11:07 PM
Did you get your replacement nano SIM?
If so are you saying that it doesn't work?
Have you contacted 48 support for assitance?
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11-11-2013 11:17 PM
I have an iPhone 4. I've ordered a new iPhone 5s. Won't arrive until next week but in preparation I ordered a Nano Sim. When a regular Micro Sim arrived instead I went to order again a Nano Sim. I was still logged in to 48months.ie so the process deactivated my current Sim. Leaving me without any phone service. The 48 FAQ states that when this happens the care team can reactive my Sim. 12 hours later still no service!
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11-11-2013 11:20 PM
So you contacted 48 support asking them to reactivate your "current" SIM but nothing has happened so far?
How much of the 12 hours was "office hours"?
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11-11-2013 11:36 PM
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12-11-2013 04:43 PM
Still no service!!!
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12-11-2013 04:51 PM
Which FAQ says that a disabled SIM can be reactivated?
Did you get your second replacement SIM yet?
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12-11-2013 04:53 PM
I ordered a new SIM but my old one has stopped working
When you order a replacement SIM it automatically blocks your old SIM.
Not to worry though the care crew can work a bit of magic and get your service back.
Contact the care crew here. Explain what has happened and ask that they lift the suspension on your number.
Now this will mean when your new SIM does arrive you will need to contact the care crew to get it up and running again for you.
