Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Accidently ordered replacement sim and sim is now locked

Anon
Not applicable

‎11-11-2013 11:03 AM - edited ‎11-11-2013 11:17 AM

I ordered a new Nano Sim for my new iPhone 5s that will arrive next week. But you sent out a regular Micro Sim.

So today I went to order a Nano Sim and accidently filled out the Replace Sim form and now my phone won't make calls!

 

How do I fix this?

 

EDIT: Have raised a ticket!

 

 

 

 

0 Likes
12 REPLIES 12

1amcn
Rock Star

‎11-11-2013 02:31 PM


Hi jasonbbutler

The 48 Support team will sort that for you.

🙂

0 Likes

Anon
Not applicable

‎11-11-2013 05:16 PM

Still can't make or recieve calls!

0 Likes

dalyer
The Legend
The Legend
In response to Anon

‎11-11-2013 11:07 PM

Did you get your replacement nano SIM?

If so are you saying that it doesn't work?

Have you contacted 48 support for assitance?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

Anon
Not applicable
In response to dalyer

‎11-11-2013 11:17 PM

I wasn't clear enough.

I have an iPhone 4. I've ordered a new iPhone 5s. Won't arrive until next week but in preparation I ordered a Nano Sim. When a regular Micro Sim arrived instead I went to order again a Nano Sim. I was still logged in to 48months.ie so the process deactivated my current Sim. Leaving me without any phone service. The 48 FAQ states that when this happens the care team can reactive my Sim. 12 hours later still no service!

0 Likes

dalyer
The Legend
The Legend
In response to Anon

‎11-11-2013 11:20 PM

So you contacted 48 support asking them to reactivate your "current" SIM but nothing has happened so far?

How much of the 12 hours was "office hours"?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

Anon
Not applicable
In response to dalyer

‎11-11-2013 11:36 PM

I've been told twice that my current Sim can't be reactivated even though the FAQ states that in these exact circumstances it can. This happened at 11am this morning. All because I tried to order a sim whilst logged in!
0 Likes

Anon
Not applicable
In response to Anon

‎12-11-2013 04:43 PM

Still no service!!!

0 Likes

dalyer
The Legend
The Legend
In response to Anon

‎12-11-2013 04:51 PM

Which FAQ says that a disabled SIM can be reactivated?

Did you get your second replacement SIM yet?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

Anon
Not applicable
In response to dalyer

‎12-11-2013 04:53 PM

I ordered a new SIM but my old one has stopped working

 

When you order a replacement SIM it automatically blocks your old SIM.

 

Not to worry though the care crew can work a bit of magic and get your service back.

 

Contact the care crew here.  Explain what has happened and ask that they lift the suspension on your number.

 

Now this will mean when your new SIM does arrive you will need to contact the care crew to get it up and running again for you.  

 

 

http://community.48months.ie/t5/Most-Popular-Questions/All-you-need-to-know-about-your-SIM/m-p/12961...

0 Likes