Guys I'm trying to generate awareness of 48 customer support..read on...
My Don membership for this month started on the 21st April. I have not used the internet or made any calls or texts since then. By yesterday (24th April) I had no internet left. I thought this was bizzare but I bought two 1GB top-ups yesterday valued at €3 each. Still, no internet. I contacted 48months and Emmett told me that I had used up the 5GB allowance in addition to the new top up that I had got. I told him this was impossible because I bought 2 1GB top-ups in little over a 1/2 hour and not once did I see my allowance bar go up on my profile nor could I access the internet on my phone. I told this to Emmett but I got no reply. I also made a complaint, and got no reply.
I'm currently after spending €26 this month, haven't made (OR BEEN ABLE TO MAKE) a single phone call, send a text message or access the internet. Nobody in 48months has contacted me to say they are looking into the issue, they haven't refunded me my money nor have they made ANY OTHER CONTACT besides telling me that I have used all the data myself. If what they are saying is true, then how can they explain me not being able to make phone calls or send text messages? There is obviously a technical error somewhere and they aren't showing any willingness to own up and fix it.
Please guys, if you are reading this and thinking of joining 48months, read it again and again. This is exactly how they are treating their customers, you have been warned.
