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48 took 20euro off me

Anon
Not applicable

‎23-10-2013 02:01 PM

i tried to top up through credit card but it didnt work and i got no membership and got 20euro taken out of my acount anyway bu when i topped up at the shop it was grand

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2 REPLIES 2

dalyer
The Legend
The Legend

‎23-10-2013 02:35 PM - edited ‎23-10-2013 02:37 PM

Topping up is not the same as buying membership.

What does the My History link in your online account say about recent purchases/payments?

What is your credit balance on your account? Or dial *100# to get your credit balance. Maybe the €20 is there?

If not then contact 48 support for assistance.

 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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1amcn
Rock Star

‎23-10-2013 04:29 PM

Hi Regina

A few people get a little mixed up with the process of topping up their 48 balance and then ifurther selecting membership...

It takes a little while to get used to the different format on 48, everyone has to!

But hopefully the advice above has set you on your way & your up and running

🙂
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