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outdated sim card

StanislavC4414
Newcomer

‎19-10-2023 06:13 PM

Hi. I've been with 48 for a long time. I've got a new phone (pixel 8 ) and when I inserted the sim, it displayed "outdated sim. Please contact your provider". The SIM is working fine in my old phone. do I need to get a newer sim from 48?

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dalyer
The Legend
The Legend

‎19-10-2023 07:07 PM

Maybe try getting a replacement SIM?

That seems to have done the trick for this 48 Pixel 8 user:

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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