customer care number

dalyer · ‎22-03-2023

@CorneliusOS8449 wrote:
I NEED TO DISCUSS sim card

Did you read the thread?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

EdwinaC3907 · ‎22-03-2023

I’m not sure of to start a new thread here but I just wanted to warn everyone about this. I lost my phone and I have requested a new sim, I can’t access any apps or anything my phone until new sim arrives, which will take from 5-7 working days. So if this happens to you and you are with this company you will be without a phone for 7 days. Eheeeas if you are with another company you can go and get sim immediately. This is so inconvenient and customer care has been zero help, refusing to let me know of dispatch date, tracking for sim or anything. I strongly devise to move from this network as it is really not worth the inconvenience or hassle.

dalyer · ‎22-03-2023

@EdwinaC3907 wrote:
I’m not sure of to start a new thread here but I just wanted to warn everyone about this. I lost my phone and I have requested a new sim, I can’t access any apps or anything my phone until new sim arrives, which will take from 5-7 working days. So if this happens to you and you are with this company you will be without a phone for 7 days. Eheeeas if you are with another company you can go and get sim immediately. This is so inconvenient and customer care has been zero help, refusing to let me know of dispatch date, tracking for sim or anything. I strongly devise to move from this network as it is really not worth the inconvenience or hassle.

Or, alternatively, get a second free SIM and set it by in case this happens. If/when it does then you can contact 48 support and get them to enable the storage SIM as a replacement for the lost one.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

EdwinaC3907 · ‎22-03-2023

I strongly doubt it would be that straight forward to be honest, they have been nothing less than terrible to deal with. With other companies at least you physically go into the shop and get a new SIM card and transfer data over there and then. Seven work in g days is crazy in my opinion. Without important banking apps, contacts, communication apps etc

chrisb69 · ‎26-03-2023

Hi there,

I had this issue, with my bank Permanent TSB.

I had to contact their CS, multiple times for them to change something as the text they send, ''is a premium text'' which needs to be paid for(I think?)

I think the Bank CS agent, changed it on their end, so that they paid for it, then it worked?

I know this is an old post, but hopefully this information might help someone!

Kind Regards.

dalyer · ‎26-03-2023

@chrisb69 wrote:

Hi there,

I had this issue, with my bank Permanent TSB.

I had to contact their CS, multiple times for them to change something as the text they send, ''is a premium text'' which needs to be paid for(I think?)

I think the Bank CS agent, changed it on their end, so that they paid for it, then it worked?

I know this is an old post, but hopefully this information might help someone!

Kind Regards.

48 don't support the SENDING of premium SMS messages to 5xxxx numbers. Banks do not use premium SMS messages to send info to customers. Sounds like somebody gave you an inaccurate explanation of what the issue and solution were in your case?

At it happens, I bank with PTSB and never had any problems with receiving texts from them (e.g. info, two factor authentication security codes etc.) on 48.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

AndreaH8343 · ‎09-06-2023

Halfway through my dealing with an agent, I lose connection and am left hanging. This means that I cannot resolve e the issue. How about a phone number for a supposed phone network. This is very frustrating.

AndreaH8343 · ‎09-06-2023

Is there an email? My chat has been frozen on 3 separate occasions now.

dalyer · ‎09-06-2023

@AndreaH8343 wrote:
Is there an email? My chat has been frozen on 3 separate occasions now.

You can email 48 support at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.