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Forum Posts

RESOLVED (Payments not working - 4/6/24)

"Oops. Something went wrong. We are working on a fix. Check back shortly." This appears after I enter my card details and click Pay Now. I tried my saved card as well as entering a new one. Anyone else experiencing the same today? It's not the first ...

Activation fee - second month free?

I purchased plan of 12.99 euros a month but it charged me with 25.98 euros with one time activation fee.. on reading some an answer on community it showed that it will extend to another month.. now on my application it shows plan is valid for one mon...

Resolved! Swap SIM with family member

The family has four accounts with 48. My wife and I are availing of €7.99 monthly. The kids are on €12.99 monthly. I have a 5G enabled phone, the kids do not. But their sim cards have 5G, where we're on 4G! So how would I go about swapping my account...

Neither SIM activation code option works - what now?

I can't activate my SIM card. I tried the 6-digit code on the back of the SIM card, it doesn't accept it, and then it doesn't accept the long code starting with 89353 either. What should I do to activate my SIM card? Thank you in advance for your hel...