Won't let me buy an add on

[cathalobrien]

I want to buy an Internet add on but it won't allow me even though I've plenty of money in my card.. what will I do

[dalyer]

How are you trying to buy the add-ons?

What exactly happens/goes wrong?

Any error messages or other description of the problem?

Have you tried buying stuff by text which charges the cost to your cash credit balance?

How do I buy stuff by text?

If necessary contact 48 support here for more assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

[dalyer]

Did that help at all?

[cathalobrien]

No I pay with my card which has plenty of money on it and it just says there's a security issue please contact card holder

[dalyer]

Did this card ever work before on 48 or other online sites?

Was it renewed/reissued recently?

Is 3-D Secure/Verified by VISA security enabled on it?

https://en.wikipedia.org/wiki/3-D_Secure

You might need to contact your bank as the error suggested.

And maybe also contact 48 support in case they can help:

http://www.48months.ie/help#ask-a-48-agent

In the meantime, as a stopgap measure, you could topup your cash credit balance by voucher and then buy stuff online or by text from your cash credit balance.

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-top-up-Overview-of-the-top-up-paymen...

How do I buy stuff by text?

Hope this helps.

[dalyer]

Did that help at all?